Storage Hammersmith Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Hammersmith provides removal, transport, and storage services within the United Kingdom. By making a booking, instructing us to proceed with any service, or placing goods into our care, you agree to be bound by these Terms and Conditions. If you do not accept any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company, we, us, our means Storage Hammersmith, the provider of removal and storage services.
Customer, you, your means the person, firm, or organisation requesting or using our services.
Services means any removal, packing, loading, unloading, transport, storage, or associated services provided by us.
Goods means the items that are the subject of our Services, including any items packed or stored by or on behalf of the Customer.
Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial removal services, transport of goods, and storage solutions within the UK. The precise scope of the Services, including the volume of goods, locations, dates, and any additional services (such as packing or packaging supplies), will be set out in our written quotation or booking confirmation.
Any services not expressly included in our quotation or booking confirmation will be treated as additional and may be subject to separate charges. We reserve the right to refuse, without liability, to carry or store goods that we reasonably consider unsuitable, unsafe, unlawful, or in breach of these Terms and Conditions.
3. Booking Process
All bookings are subject to availability and acceptance by us. A booking will normally follow these steps:
Enquiry: You may provide details of the proposed move or storage requirements, including addresses, dates, access information, and an approximate inventory of goods.
Quotation: Based on the information you supply, we may issue a written quotation setting out the estimated charges, scope of work, and any assumptions or exclusions.
Acceptance: Your confirmation that you wish to proceed, whether verbally or in writing, will be treated as an offer to enter into a Contract on these Terms and Conditions. The Contract is formed when we confirm acceptance of your booking.
Changes: If information provided at the time of quotation is inaccurate or incomplete, or if your requirements change, we may adjust the price, timetable, and availability of services. Significant changes may require a revised quotation and acceptance.
4. Quotations and Pricing
Unless otherwise stated in writing, all quotations are estimates based on the information you provide and are valid for 30 days. Quotations may be revised if:
The work is not carried out within three months of the quotation date.
Our costs increase due to factors beyond our reasonable control, including fuel, labour, regulatory changes, or access issues.
The volume or nature of goods differs from that described at the time of quotation, or additional services are requested.
We are required to undertake additional work due to inadequate packing, difficult access, restrictions on loading or unloading, waiting times, or delays not caused by us.
All prices are exclusive of any applicable taxes or statutory charges, which will be added at the prevailing rate where applicable.
5. Payments and Charges
Unless we agree otherwise in writing, the following payment terms apply:
Removal services: Full payment is due in advance of the removal date or on such date as stated in our booking confirmation. We may require a deposit at the time of booking, with the balance payable prior to or on the day of service.
Storage services: Storage charges are payable in advance, typically on a weekly or monthly basis as stated in our quotation. Charges continue to accrue until all goods are removed and storage is terminated in accordance with these Terms and Conditions.
We accept payment by such methods as we notify from time to time. We are not obliged to commence or continue Services until cleared funds have been received. If payment is not made when due, we may suspend or cancel Services and exercise a lien over your goods until all sums are paid in full.
Interest may be charged on late payments at the statutory rate applicable to commercial debts or, if higher, at a rate we specify in our invoice or booking confirmation, accruing daily until payment is received in full.
6. Cancellations and Amendments
You may cancel or amend a booking by giving us written or verbal notice. The following cancellation terms will normally apply:
Cancellation more than seven days before the scheduled service date: Any deposit may be refunded subject to reasonable administrative charges.
Cancellation within seven days but more than 48 hours before the scheduled service date: We may retain all or part of any deposit and may charge a percentage of the quoted price to cover lost time and costs.
Cancellation within 48 hours of the scheduled service date or failure to provide access: We reserve the right to charge up to 100 percent of the quoted price.
If you request to change the date, time, or scope of the Services, we will try to accommodate this, subject to availability. Changes may result in revised charges. If we cannot accommodate your request, and you decide not to proceed, this will be treated as a cancellation and the above terms may apply.
7. Customer Responsibilities
You are responsible for:
Ensuring that you have full ownership of, or lawful authority over, the goods to be moved or stored.
Providing accurate, complete information about the goods, locations, access, and any special requirements.
Ensuring appropriate access for vehicles and staff at collection and delivery points, including any parking permissions or permits.
Preparing goods for transport, including packing, labelling, and securing fragile or high-value items, unless you have specifically arranged and paid for our packing services.
Arranging adequate insurance for your goods, if required, beyond any limited liability described in these Terms and Conditions.
You must not tender for storage, or request that we handle, any goods that are prohibited under these Terms and Conditions, including hazardous materials, illegal items, or waste, without our prior written consent.
8. Prohibited and Restricted Items
We will not accept or handle any of the following without prior written agreement:
Explosive, flammable, or hazardous substances, including gas cylinders, paints, solvents, chemicals, and fuels.
Illegal goods, stolen property, or substances prohibited by law.
Perishable items, food, plants, or living creatures.
Cash, jewellery, precious metals, bonds, securities, or other items with exceptional or unusual value.
Waste, refuse, or items intended for disposal, except as expressly agreed as part of a separate waste collection or disposal service.
If any such items are found among your goods without our consent, we may remove, dispose of, or surrender them to the authorities without liability to you and at your expense.
9. Storage Conditions
When goods are placed into storage with us, the following additional terms apply:
Storage units or areas are to be used only for the storage of permitted goods. Sleeping, working, or conducting business from storage areas is strictly prohibited.
Your access to stored goods may be by appointment or within specified opening hours, as made known to you at the time of booking. We may require reasonable notice before granting access.
We may move goods between different storage units or locations within our facilities, provided that such movement does not materially reduce the security or suitability of storage.
Storage charges continue to accrue until the Contract is formally terminated and all goods are removed, and any outstanding charges have been paid.
10. Waste Regulations and Disposal
We operate in accordance with applicable UK waste and environmental regulations. The following provisions apply:
You must not use our Services to dispose of waste or refuse unless we have specifically agreed to provide a waste removal or disposal service.
Where we provide waste removal, we will handle and dispose of waste in line with relevant legislation. Additional charges may apply based on the type and volume of waste and any disposal fees.
We reserve the right to refuse to remove or transport any items we reasonably suspect to be hazardous or regulated waste, or which may cause environmental harm.
If you leave waste or unwanted items in our vehicles, facilities, or storage units without prior agreement, we may arrange disposal at your cost and charge reasonable administrative and handling fees.
11. Our Liability
We will exercise reasonable skill and care in providing the Services. However, our liability is limited as follows:
We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, war, terrorism, civil unrest, industrial disputes, road closures, or delays caused by third parties.
We are not liable for loss or damage to goods where such loss or damage results from inadequate packing by you or a third party not instructed by us, inherent defects in the goods, normal wear and tear, or changes in atmospheric conditions.
We are not liable for indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the goods or any specific limit stated in our quotation or booking confirmation, whichever is lower, unless you have agreed additional protection or insurance with us in writing.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
12. Claims and Notice of Loss or Damage
If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable and no later than seven days after delivery or, in the case of storage, seven days after you collect the goods from storage. Notification should include reasonable details of the loss or damage. We may inspect the goods and investigate the circumstances before accepting or rejecting any claim.
Failure to notify us within the specified time may prejudice our ability to investigate and may affect your ability to recover any compensation from us or from any insurer.
13. Lien and Right of Sale
We have a legal right to retain possession of your goods until all outstanding charges, interest, and costs under the Contract are paid in full. This is known as a lien. If any sums remain unpaid for more than 90 days, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the goods to recover the outstanding sums and any reasonable costs of sale or disposal. Any balance remaining after such deductions will be made available to you on request.
14. Termination
Either party may terminate the Contract by giving reasonable notice where the Services are ongoing, such as for storage. On termination, you must arrange to collect all goods and pay all outstanding charges. If you fail to remove your goods within a reasonable time following termination, we may exercise our lien and right of sale as set out above.
We may terminate the Contract immediately if you breach these Terms and Conditions, fail to make payments when due, or engage in conduct that is unlawful or places our staff, property, or other customers at risk.
15. Data Protection and Privacy
We will process personal information about you in accordance with applicable UK data protection laws. We will use your information to administer bookings, provide Services, manage accounts, and, where permitted, to contact you regarding related services. We will take reasonable steps to keep your information secure and will not share it with third parties except as required by law or as necessary to deliver the Services.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the Contract or these Terms and Conditions, including non contractual disputes or claims.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless changes are required by law or regulation.
