Hammersmith Storage Terms and Conditions

These Terms and Conditions set out the basis on which Hammersmith Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, accessing a storage unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. These terms are intended to provide clarity on the booking process, payments, cancellations, liability, waste regulations, and the legal framework that applies to the service.

Throughout this document, references to “we”, “us”, and “our” mean Hammersmith Storage, and references to “you” or “customer” mean the person or business using the storage service. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to accept these terms on that person’s behalf. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking, unless a change is required by law.

The use of our storage service is subject to the information you provide being accurate, complete, and up to date. You must ensure that all details supplied during the reservation process are correct, including your name, payment information, access requirements, and any special handling needs. If any information changes before the start date of your storage period, you must notify us promptly. Failure to do so may affect your booking, access, or eligibility for certain services.

Bookings may be made through our approved reservation process, which may include online, by phone, or in person depending on availability. A booking is not confirmed until it has been accepted by us and any required deposit or first payment has been received. We reserve the right to decline or cancel a booking where necessary, including where the requested unit is unavailable, the customer has breached previous terms, or there is a concern relating to security, legality, or misuse of the service.

At the time of booking, you may be asked to choose a unit size, storage start date, billing cycle, and access arrangement. Any estimate of space required is provided in good faith, but it remains your responsibility to select a unit suitable for your belongings. We are not responsible if you choose a unit that is too small or unsuitable for the items you wish to store. If you request a change to your booking after confirmation, we will consider it subject to availability and may apply a revised rate or administration charge where reasonable.

All bookings are conditional on compliance with these terms and with any site rules or facility instructions that we may issue from time to time. You must not share access details, codes, or keys with unauthorised persons. You are responsible for ensuring that anyone you authorise to access the unit follows these terms. We may require identification, proof of address, or business documentation before granting access or completing registration.

Payment terms will be set out at the time of booking and may vary depending on the length of storage, unit type, and service level selected. Unless otherwise agreed in writing, charges are payable in advance. We may require a deposit, which may be used to secure the booking and may be retained or applied in accordance with these terms. All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes where required by law.

If payment is not received when due, we may suspend access to the storage unit, charge reasonable late payment fees, and/or take steps to recover the outstanding balance. Any costs incurred by us in collecting overdue sums, including reasonable administration costs, debt recovery charges, and legal expenses, may be charged to you to the extent permitted by law. We may also retain goods until overdue sums are paid, where lawful and proportionate.

You are responsible for ensuring that payment methods remain valid throughout the storage period. Where a recurring payment plan has been agreed, you authorise us or our payment provider to collect the agreed amounts on the due dates. If a payment is declined, reversed, or charged back, you must settle the amount immediately and may be liable for associated fees. We do not accept responsibility for delays caused by your bank, card issuer, or payment provider.

Cancellations must be made in accordance with the cancellation notice period communicated at the time of booking. Unless a different period is stated for a specific service, notice should be given in writing or through the agreed booking channel. If you cancel before the storage period begins, any refund or retention of deposit will depend on the timing of the cancellation, the administrative work already completed, and any non-refundable charges that were clearly disclosed to you in advance.

Where the storage period has already started, fees paid for time already provided are generally non-refundable. If you leave the unit early, you remain responsible for charges up to the agreed end of the notice period or minimum term, unless we agree otherwise in writing. We may also charge reasonable costs where your cancellation causes specific loss, such as where a reserved unit could not be re-let immediately due to the short notice.

We may terminate or suspend the service immediately if you seriously breach these terms, fail to pay amounts due, store prohibited items, interfere with safety systems, or act in a way that creates risk to people, property, or the operation of the facility. On termination, you must remove all goods and return any keys, access cards, or devices by the date specified by us. If items remain in the unit after termination, we may apply further charges and may exercise any legal rights available to us.

Access to the storage unit may be restricted for maintenance, security checks, emergencies, or circumstances beyond our control. We will try to minimise disruption, but we do not guarantee uninterrupted access at all times. You must comply with access procedures, security requirements, and any reasonable instructions issued by our staff or representatives. Any attempt to force entry, bypass security, or damage locks, gates, or barriers may result in immediate termination and possible legal action.

We may ask for identification before granting entry or before releasing stored goods. If you authorise another person to access the unit, you remain responsible for their conduct and any loss or damage they cause. We are entitled to rely on instructions that appear to come from you or your authorised representative, unless we have prior written notice that such authority has ended.

Your goods must be packed, secured, and labelled in a manner appropriate to their nature and the duration of storage. You must take reasonable steps to protect items that may be affected by damp, temperature changes, stacking, or movement. We do not provide insurance unless expressly stated in writing. You are strongly encouraged to arrange suitable insurance cover for the full replacement value of your belongings during the period they are stored.

To the fullest extent permitted by law, we exclude liability for indirect, consequential, or economic loss, including loss of profit, business interruption, loss of opportunity, or loss of data, arising from or connected with the storage service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Where we are found liable for loss or damage to goods caused by our proven negligence, our liability will be limited to the lower of: the actual proven loss, the value declared in writing and accepted by us, or any cap set out in the booking confirmation, unless a higher liability has been agreed in writing. You are responsible for proving the value, condition, and ownership of any item claimed for. We are not liable for pre-existing damage, ordinary wear and tear, or damage caused by inadequate packaging, inherent defect, or the nature of the goods themselves.

We are not responsible for losses caused by events outside our reasonable control, including fire, flood, storm, riot, war, terrorism, industrial action, power failure, utility interruption, pandemic-related restrictions, theft by third parties, or acts of vandalism, provided that we have taken reasonable precautions in operating the facility. You should maintain your own insurance and keep records of your items, as well as receipts, photographs, and any relevant valuation evidence.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, different legal protections and remedies may apply, and you agree that your use of the service is for legitimate storage purposes only. You must not store goods belonging to any third party unless you have the right to do so and can provide evidence of authority if requested.

You acknowledge that the storage unit is not intended as a place of habitation, business operation, or regular public access. It must not be used for sleeping, living, trading with customers, or any activity that would breach law, planning rules, health and safety obligations, or insurance conditions. We may refuse access if we believe the use of the unit is unlawful or unsafe.

You are responsible for all losses, claims, damages, liabilities, costs, and expenses arising from your breach of these terms, the unlawful storage of goods, or the actions of anyone you permit to access the unit. This includes any loss caused by leaking, hazardous, contaminated, flammable, or improperly packed items. You must indemnify us against claims brought by third parties arising from your use of the service, except to the extent caused by our negligence or breach of duty.

You must not use the storage service to dispose of waste. The unit is for lawful storage only, and you remain responsible for removing all items at the end of the storage period. If you leave unwanted goods, packaging, rubbish, or refuse behind, we may treat them as abandoned where lawful and may charge removal, handling, and disposal costs. Any such disposal will be carried out in accordance with applicable waste regulations and may involve the use of licensed waste carriers or authorised facilities.

You must not store hazardous waste, illegal waste, clinical waste, asbestos, chemicals, gas cylinders, explosives, radioactive materials, biohazards, or any item that is prohibited by law or by our safety rules. This also includes items that may contaminate other goods, damage the premises, attract pests, or create an environmental or health and safety risk. If we discover prohibited waste or dangerous material, we may remove, isolate, or report it immediately and recover all associated costs from you.

Where goods are contaminated, damaged, or foul-smelling, you must notify us before delivery or removal so that appropriate arrangements can be made. You may be asked to clean, secure, package, or dispose of such items at your own expense. If you fail to do so, we may take whatever reasonable steps are necessary to protect the facility, other customers, staff, and third parties. You remain responsible for complying with all relevant environmental, transport, and disposal obligations that apply to your goods.

We may inspect the contents of any unit where reasonably necessary to comply with law, protect safety, prevent damage, or investigate a suspected breach. Where possible, we will give notice, but in emergencies or where urgent action is required, we may enter without prior notice to the extent permitted by law. Any inspection or intervention does not remove your responsibility for the goods stored.

If a unit appears abandoned, unpaid, or inaccessible for an extended period, we may follow the lawful process applicable to uncollected goods. This may include serving notice, charging continued storage fees, and ultimately disposing of or selling the goods if the law allows. Proceeds from sale, if any, may be applied toward unpaid charges and related costs, with any balance handled in accordance with legal requirements.

These Terms and Conditions are intended to work alongside any additional facility rules, booking confirmation, and written notices we issue. If there is any inconsistency, the order of priority will normally be the booking confirmation, then these terms, then any site rules, unless a different order is required by law or clearly stated in writing.

These terms, and any dispute or claim arising from them or the storage service, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts where permitted by applicable law. Nothing in this clause limits any mandatory consumer rights that cannot be waived by agreement.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the minimum extent necessary, and the remaining provisions will continue in full force. A failure by us to enforce any right or remedy immediately does not waive that right or remedy in the future. Any waiver must be given in writing.

These terms constitute the entire agreement between you and us regarding the storage service, except for any written changes that we both agree to or any legal requirement that overrides them. You confirm that you have had the opportunity to read and understand the terms before booking and that you agree to comply with them throughout the period in which your goods remain in storage.